Case Summary
The Italian Data Protection Authority (DPA) imposed a €2,600,000 fine on a digital platform for utilising discriminatory algorithms to manage its food delivery riders. The company was found to have violated several regulations, including failing to provide clear information about how its reputational rating system for riders operated.
The investigation uncovered that the rating system allowed for discriminatory ratings that excluded riders from job opportunities. The company did not properly inform its employees about the platform’s functions and lacked adequate safeguards to ensure the accuracy and fairness of the algorithmic ratings used to assess riders’ performance. This absence of safeguards allowed biased client reviews to negatively impact rider ratings. Additionally, the platform did not provide procedures to ensure riders’ rights to human intervention, to express their opinions, and to challenge the ratings produced by the algorithms, despite these ratings potentially leading to job exclusions.
Access to the full judgment
Further notes on contested technology
- → AI Technology
- → Solely Automated-Decision
- → The technology is deployed
Additional resources
GDPR Hub https://gdprhub.eu/index.php?title=Garante_per_la_protezione_dei_dati_personali_(Italy)_-_9675440
Author of the case note
